We’re thrilled to announce that we’ve acquired Seattle-based AnswerDash, expanding our suite of offerings to Include AI powered self-service support
SPOKANE, Wash., AND SEATTLE, Wash., June 23rd, 2020. Our entire team recognized the fit with AnswerDash was terrific. AnswerDash has a long history of providing significant value to its customers through automated support. They also have a unique and highly capable AI that provides intuitive ways for web visitors to get answers to important questions they might have about products and services, both before and after the sale.
AI-Powered Self Service, Meet Chord
This aligns beautifully with one of our current platform offerings, Chord. Because Chord can personalize the web experience based on conversational learning, it makes a great deal of sense to leverage AnswerDash for automated and predictive support inside of Chord. This will save our customers time and money since customer generated questions can be used to enhance personalization, audience learnings, and customer satisfaction.
AnswerDash, Meet Personalization
This acquisition adds another key value to our personalization platform, making it easy for our customers to add personalized self-service support to their websites. AnswerDash helps to drive commerce conversion and significantly reduces support costs.
We have big plans for AnswerDash, and are excited by what’s to come.