CLOUDENGAGE PRIVACY POLICY

Last Updated: January 5, 2017

We are strongly committed to letting you know how we will collect and use your personal information. The policies below are applicable to data and information collected through CloudEngage’s website located at www.cloudengage.com (including any versions of those sites optimized for viewing on a wireless or tablet device); all email newsletters published or distributed by CloudEngage; all apps published by CloudEngage; and all other interactive features, services, and communications provided by CloudEngage (“Services”), however accessed and/or used, that are operated by us, made available by us, or produced and maintained by CloudEngage, Inc. (collectively “CloudEngage” or “we”, “us”, or “our”).  We have established this privacy policy (“Privacy Policy”) to let you know the kinds of personal information we may gather during your use of these Services, why we gather your information, what we use your personal information for, when we might disclose your personal information, and how you can manage your personal information.

Please be advised that the practices described in this Privacy Policy apply only to information gathered online through our Services. It does not apply to information that you may submit to us offline, or to the websites maintained by our clients or by companies or organizations to which we may link or who may link to us.

By using our Services, you are accepting the practices described in our Privacy Policy.  If you do not agree to the terms of this Privacy Policy, please do not use the Services.  We reserve the right to modify or amend the terms of our Privacy Policy from time to time without notice. Your continued use of our Services following the posting of changes to these terms will mean you accept those changes.  If we intend to apply the modifications or amendments to this Privacy Policy retroactively or to personal information already in our possession, we will provide you with notice of the modifications or amendments.

If you have any questions about this Privacy Policy or don’t see your concerns addressed here, you should contact us by email at  privacy@cloudengage.com.

What Information About Me Is Collected and Stored?

We collect two basic types of information from you in conjunction with your use of the Services, personal information and non-personal information.  Personal information is information that you may supply to us, as described more fully below, i.e., when you subscribe, place an order, complete a survey, register on the Service or any part thereof, enter a contest, upload content, participate in a community, or provide your e-mail address.  Personal information is any information that can individually identify you and includes, among other things, your name, e-mail address, telephone number, postal address, credit card, billing and contact information.  Non-personal information includes information that does not personally identify you, but it may include tracking and usage information about your location, demographics, use of the Services and the Internet.

Personal Information

As a general matter, you can browse the Services without submitting your personal information to us. However, there are a number of circumstances in which you may supply us with your personal information.  The following lists the most common ways in which we may collect your personal information.

  • Registration for an account on the Service
  • Profile information that You provide for Your user profile associated with the Service
  • Sign up to receive offers, alerts or other information via email or instant message from CloudEngage or its partners through the Service.
  • Request for customer service or other assistance
  • Service related communications, e.g. account verification; technical notification
  • Participation in communities, chat rooms and comment threads, other fora, and other interactive services
  • Submission of user generated content on any part of the Services that permit it, including photos or comments
  • Any other place on the Services where you knowingly volunteer personal information

Non-Personal Information

In addition, when you interact with the Services, we may collect certain information that does not identify you individually and our servers may automatically keep an activity log of your use of our Services (“Non-Personal Information”). Generally, we collect and store the following categories of Non-Personal Information:

  • Geolocation information and other information which will identify your location.
  • Demographic data such as age, gender, and five digit zip code as part of collecting personal information.
  • Device information about your computer, mobile device, or other device that you use to access the Services. This information may include IP address, geolocation information, unique device identifiers, browser type, browser language, and other transactional information.
  • Analytics and usage information about your use of the Services.
  • Additional “traffic data” and log files such as date and time of access, software crash reports, session identification number, and referring website addresses.
  • Your search terms and search results.
  • Other non-personal information regarding your use of the Services.

Collection of Your Source IP Address/Location Information

We  collect and store your device’s source IP address which may disclose the location of your device at the time you access the Services.  Advertisements and certain content may be directed to you as a result of this data.

Collection of Personal and Non-Personal Information From Other Sources

We also may collect and store information about you that we receive from other sources (including by us from our offline interactions with you) to, among other things, enable us to update and correct the information contained in our database and to better customize your experience on the Services.

Use of Cookies and Other Tracking Technologies

Like many websites and mobile applications and services, we use “cookies” and “web Storage”, which are small files that are stored on your computer or equipment or on a server when you visit certain online pages that record your preferences and actions.  We may also use cookies and web storage to monitor traffic, improve the Services and make it easier and/or relevant for your use.  Like many Services, we may use cookies, web beacons and similar technologies to record your preferences, and to track the use of our Services and your exposure to and interaction with promotions, advertising and other content published on our Services. We may also use these technologies to monitor traffic, improve the Services and make it easier and/or relevant for your use.  If you delete your cookies or if you set your browser or device to decline these technologies, some features of the Services may or may not work as designed.

We use both “session” cookies and “persistent” cookies and “web storage”.   We may  use flash cookies, web storage, web beacons or other technology that tracks your browsing history across multiple websites, apps or services.

We also use cookies for other purposes as set out below:

  • We use cookies to remind us who you are and to find your account information in our database when you access a Service so you do not need to log in at every visit. This helps us to provide you with Services tailored to your specific needs and interests. A cookie is created when you register for one of our Services
  • We use cookies to determine the browser the visitor uses so the Services can be designed to work properly with the most common versions of different browsers
  • We use cookies in conjunction with sending you e-mail newsletters
  • Advertisers that place ads in or on the Services may use cookies
  • We use cookies in conjunction with analysis of your use of our Services and generate analytics regarding our Services
  • We use cookies to estimate our audience size. Your browser is given a unique cookie that helps us determine whether yours is a repeat visit or a first visit

Your browser or device may include “Do Not Track” functionality.  Because a “Do Not Track” compliance protocol has not yet been finalized, Our information collection and disclosure practices, and the choices that we provide to customers, will continue to operate as described in this privacy policy, whether or not a Do Not Track signal is received.

Is Personal Information Collected From Children?

Unless otherwise disclosed during collection and with parent or guardian consent (for instance, in some of the educational areas on our Services), CloudEngage does not knowingly collect personal identifiable information from children under 13 years of age. If you are under 13 years of age you should not provide personally identifiable information to CloudEngage without providing us with consent from your parents. If CloudEngage discovers that a child under the age of 13 has provided CloudEngage with personally identifiable information and we do not have parental consent, CloudEngage will immediately delete that child’s information from the Services.

How Do We Use Your Information?

We use the information we learn from you to help us personalize and continually improve your experience on the Services.  We may use your Personal and Non-Personal Information in the following ways:

General Uses

  • Provide you with the content, products and services you request
  • Post your user generated content to our Services as you request
  • Communicate with you about your account or transactions with us and send you information about features and enhancements on our Services
  • Communicate with you about changes to our policies
  • Communicate with you about your comment to a community
  • Personalize content and experiences on our Services, including providing you recommendations based on your preferences
  • Allow us or our partners to send you offers and promotions for their products and services, third party products and services, or special events by e-mail, instant message, or other another medium
  • Provide you with advertising including advertising based on your activity on our Services or activity on third party sites and applications
  • Administer contests, sweepstakes, promotions, and surveys
  • Optimize or improve our products, services and operations
  • Automatically update the Services on your device
  • Detect, investigate, and prevent activities that may violate our policies or be illegal
  • Perform statistical, demographic, and marketing analyses of users of the Services and their purchasing patterns

Combination of Your Personal Information

We may use and/or combine information that we collect off-line or we collect or receive from third party sources to enhance, expand, and check the accuracy of your records.

Use of Your Location Information

Specifically, we use your location information to:

  • Provide you with the products and services you request
  • Personalize content and experiences on our Services, including providing you recommendations based on your preferences
  • Personalize your newsletters, offers and promotions for our products and services, third party products and services, or special events
  • Personalize the advertising you receive, including advertising based on your activity on our Services or activity on third party sites and applications
  • Optimize or improve our products, services and operations
  • Detect, investigate, and prevent activities that may violate our policies or be illegal
  • Perform statistical, demographic, and marketing analyses of users of the Services and their purchasing patterns

Who Do We Provide Your Information To?

Except as disclosed in this Privacy Policy, we do not disclose information about your Personal Information collected online to any companies not part of CloudEngage, Inc. or its subsidiaries or related entities.  Although, as disclosed below, we may provide your information to our partners, in no event will we sell or rent your Personal Information as part of a customer list or similar transaction.

Third-Party Agents

We have third party agents, subsidiaries, affiliates and partners that perform functions on our behalf, such as hosting, billing, instant messaging, push notifications, payment processing, content syndication, content management tools, social media integration, marketing, analytics, customer service, fraud protection, etc.  These entities have access to the Personal Information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of that Personal Information.  They are restricted from using, selling, distributing or altering this data in any way other than to provide the requested services to the Services.

Emergency Situations

We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Services; (b) protect and defend our rights or property, the Services or our users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Services or the public.

Use of Non-Personal Information

We may disclose or share Non-Personal Information (or other information, other than Personal Information) in any other manner that we deem appropriate or necessary. Among other things, we will disclose Non-Personal Information to third parties to help us determine how people use parts of the Services and who our users are so we can improve our Services.  We will also disclose Non-Personal Information to our partners and other third parties about how our users collectively use the Services.

What Steps Are Taken To Keep Personal Information Secure?

We are concerned about ensuring the security of your Personal Information.  We exercise great care in providing secure transmission of your information from your device to our servers.  Personal Information collected by our Services are stored in secure operating environments that are not available to the public.  Our security procedures mean that we may occasionally request proof of identity before we disclose your Personal Information to you.  Please understand, however, that while we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

How Can We Transfer Your Personal Information?

Your information collected through the Service may be stored and processed in the United States or any other country in which CloudEngage, its Affiliates or Service Providers maintain facilities. CloudEngage, its Affiliates, or Service Providers may transfer information that we collect about you, including personal information across borders and from your country or jurisdiction to other countries or jurisdictions around the world.  If you are located in the United States or other regions with laws governing data collection and use that may differ from US law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.  By registering for and using the Service you consent to the transfer of information to the US or to any other country in which CloudEngage, its Affiliates or Service Providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

How Long Do We Keep Your Information?

Following termination or deactivation of your account, CloudEngage, its Affiliates, or its service providers may retain information (including your profile information) and user Content for a commercially reasonable time for backup, archival, and/or audit purposes.  If you have any questions about termination or deactivation of your account, please contact us directly at privacy@cloudengage.com .

What Happens When I Link To or From Another Website?

These Services may contain links to other websites operated by affiliates of CloudEngage or third parties. Please be advised that the practices described in this Privacy Policy for CloudEngage do not apply to information gathered through these other websites. We are not responsible for the actions and privacy policies of third parties and other websites.

Governing Law

These Services are published in the United States. We attempt to protect the Personal Information of all users of our Services and we attempt to comply with local data protection and consumer rights laws to the extent they may apply to the CloudEngage services, but our family of Services are located and targeted to United States citizens and our policies are directed at compliance with those laws.  If you are uncertain whether this privacy policy conflicts with the applicable local privacy laws where you are located, you should not submit your Personal Information to CloudEngage.

Assignment

We may change our ownership or corporate organization while providing the Services and services.  We may also sell certain assets associated with the Services.  As a result, please be aware that in such event we may transfer some or all of your information to a company acquiring all or part of our assets or to another company with which we have merged.  Under such circumstances we would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy, as it may be amended from time to time.  Nevertheless, we cannot promise that an acquiring company or the merged company will have the same privacy practices or treat your information the same as described in this Privacy Policy.

Changes to This Policy

As our Services continue to develop, we may add new services and features to our Services. In the event that these additions affect our Privacy Policy, this document will be updated appropriately.  We will post those changes so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.  We do, however, recommend that you read this Privacy Policy each time you use our Services in case you missed our notice of changes to the Privacy Policy.  We will not, however, materially change our policies and practices to make them less protective of Personal Information we have previously collected from you without your express consent.

How Do I Opt-Out or Correct Information About Me

You may always opt-out of receiving future e-mail messages and newsletters from CloudEngage.  We provide you with the opportunity to opt-out of receiving communications from us by clicking the “Unsubscribe” option in the email.  To opt-out, you can also send us a message at privacy@cloudengage.com.

Your California Privacy Rights

California Civil Code Section 1798.83 permits customers of CloudEngage who are California residents to request certain information regarding its disclosure of their personal information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@cloudengage.com . The CloudEngage Services will respect your browser’s Do Not Track settings (or other well-established, commercially available mechanisms that provide you with the ability to exercise choice regarding the collection of Personal Information).  If we receive a Do Not Track notice, we will stop using any Personal Information for online behavioral advertising purposes.