CloudEngage Acquires AnswerDash, Leader in AI powered Self-Service Support

by Jun 23, 2020Press Release0 comments

We’re thrilled to announce that we’ve acquired Seattle-based AnswerDash, expanding our suite of offerings to Include AI powered self-service support

SPOKANE, Wash., AND SEATTLE, Wash., June 23rd, 2020.  Our entire team recognized the fit with AnswerDash was terrific. AnswerDash has a long history of providing significant value to its customers through automated support. They also have a unique and highly capable AI that provides intuitive ways for web visitors to get answers to important questions they might have about products and services, both before and after the sale.

AI-Powered Self Service, Meet Chord

This aligns beautifully with one of our current platform offerings, Chord. Because Chord can personalize the web experience based on conversational learning, it makes a great deal of sense to leverage AnswerDash for automated and predictive support inside of Chord. This will save our customers time and money since customer generated questions can be used to enhance personalization, audience learnings, and customer satisfaction.

AnswerDash, Meet Personalization

This acquisition adds another key value to our personalization platform, making it easy for our customers to add personalized self-service support to their websites. AnswerDash helps to drive commerce conversion and significantly reduces support costs.

We have big plans for AnswerDash, and are excited by what’s to come.

Read the full press release, CloudEngage Acquires Seattle-based AnswerDash, Expanding Personalization Capabilities to Include AI Powered Self-Service Support.

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